Some possible reasons for the delay may be: Once packages are shipped, it is out of our hands and therefore out of our control.
During an influx of packages and shortage on time, some packages may take 4-7 business days to ship-in those cases, we thank you for your patience and understanding. We do not ship packages on Sundays as all posts are closed. Place label and fragile sticker on package.Fill the gaps with air-pockets, bubble wrap, and/or paper/tissue.Find an appropriately sized box that would give the figure(s) some room for any damage during transit.Collect your orders from our inventory.Here are the steps we take during the packing process: We know the worst thing to receive as collectors are banged up boxes where your figures gets tossed because of no padding or an oddly shaped bubble mailer! Rest assured, at Otaku Owlet we make sure that all figures are sent in boxes. INTERNATIONAL SIMPLE EXPORT GENERAL RATES (USD):įor this rate to apply, the orders must fit in the maximum box size of 12"x12"x12". When you place an order as an international customer, you agree that is it your responsibility to pay these charges in order to receive your item. FAQ Shipping:Īll international customers are required to pay any charges, duties, or VAT incurred by their customs. We are able to offer more affordable international shipping because our carrier does not support DDP ( Delivered Duty Paid ). By purchasing and agreeing, you accept our Terms and Conditions and Privacy Policy. Keep in mind, as our Terms and Conditionsstates, we reserved the right to change our refund policy at anytime.
If your order has any defects or issues, please contact us directly with your unique situation. We sincerely apologize for any inconvenience this may cause, however we are able to offer store credit for 50% of order total.
#That time i got reincarnated as a slime shion figure for free
Unfortunately because we run a small business, we cannot accommodate for free returns or free size exchanges at the moment. APPAREL - Returns/Exchanges:īefore purchasing any of the apparel, we advise that customers double check and measure their sizing accurately before placing an order. We do not accept cancellations or refunds on the difference for currency fluctuations. For blemishes on scale figures, please contact us with photos and evidence so we can determine the situation. Prize figures are often mass produced in factories so the chances of minor blemishes can occur. Since we are a small operation, we cannot accommodate refunds/replacements for products with minor paint defects. My figure has arrived with paint defect(s)? If a figure is severely damaged, please contact us with the same procedures mentioned and depending on the situation, a package claim can be filed with the carrier. We ask that you inspect the product itself to make sure all pieces are intact. Packages have insurance covered for the total cost minus tax and shipping.
Take the following steps when contacting us: If the package is missing an item that is part of the order, contact us through any of the methods mentioned in the "Contact Information" page. Attach photos and evidence and send to package is missing an item.Take photos of the figures inside the shipping box, a photo of the box with our owl logo, and another photo of your order receipt.Upon noticing the incorrect item(s) was sent, please keep ALL item(s) the way they arrived figure boxes should not be opened.Please take these following steps in order: If in any case your package contains the wrong items, please contact us immediately. I was sent the wrong item(s) in my order. We do not accept cancellations or refunds on the difference for currency fluctuations. In the situation you are granted a refund, it will be your transaction total minus the 15% restocking fee. When we place that order, we cannot remove or cancel that item with the supplier. We are determined to fulfill your order once it is placed Once an item on preorder is placed, we contact our respective supplier to place in that order for you. Can I cancel and get a refund?Ĭancellations and refunds are determined by case by case scenarios. ALL INQUIRIES OR REQUESTS MUST BE SUBMITTED WITHIN 30 DAYS OF RECEIVING YOUR ORDER.
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